Shipping policy

Last Updated: October 1, 2026

At NESTROVANO, we are proud to offer dependable and transparent delivery services for our customers. We offer FREE Standard Shipping on all orders across the United States, the United Kingdom, and Canada.

1. Shipping Coverage & Rates

  • Covered Countries: United States, United Kingdom, and Canada.

  • Shipping Cost: FREE Standard Shipping on all eligible orders (no minimum purchase required, no hidden handling fees at checkout).

  • Delivery Restrictions: We do not deliver to P.O. Boxes, APO, FPO, or DPO military addresses.

2. Order Processing & Transit Times

Country Handling Time (Processing) Transit Time (Shipping) Total Estimated Delivery
United States 1 – 2 Business Days (Mon – Fri) 3 – 5 Business Days (Mon – Fri) 4 – 7 Business Days
United Kingdom 1 – 2 Business Days (Mon – Fri) 4 – 6 Business Days (Mon – Fri) 5 – 8 Business Days
Canada 1 – 2 Business Days (Mon – Fri) 4 – 7 Business Days (Mon – Fri) 5 – 9 Business Days

  • Order Cutoff Time: 5:00 PM (MST - Mountain Standard Time)

3. Trusted Couriers

We partner with reputable domestic and international carriers to ensure prompt and secure delivery:

  • United States: USPS, UPS, FedEx

  • United Kingdom: Royal Mail, Evri, DPD

  • Canada: Canada Post, Purolator, UPS

4. Order Tracking

As soon as your items are packaged and dispatched, an automated confirmation email containing your direct parcel tracking link will be sent to the email address provided at checkout.

5. Customs, Duties & Taxes

  • Taxes: Applicable local sales taxes or VAT are clearly computed and displayed during the checkout process where required by law.

  • Duties: Orders delivered within the United States, United Kingdom, and Canada are shipped DDP (Delivered Duty Paid) or through regional partners to ensure no unexpected customs charges upon arrival.

6. Lost, Delayed, or Damaged Shipments

If tracking displays "Delivered" but your order has not arrived, or if your package arrives damaged:

  1. Verify the exact delivery address submitted during checkout.

  2. Check exterior areas around your residence (porch, side gate, secure lockboxes).

  3. Inquire with building managers or household members.

  4. Contact our support team immediately at contact@nestrovano.store with your order number. We will investigate with the carrier and provide a free replacement or a full refund.

Contact Information

  • Store Name: NESTROVANO

  • Physical Address: 741 Broadway St, Thermopolis, WY 82443, United States

  • Email: contact@nestrovano.store

  • Phone: +1 (307) [Add your phone number here]

  • Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST) | Saturday: 10:00 AM – 4:00 PM (MST) | Sunday: Closed

    (We respond to all email inquiries within 24 business hours.)